Assistant Program Manager - Inuvik, NWT

Assistant Program Manager
Ref: 94 Date Posted: Tuesday 22 Nov 2022
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Shift. We are experience makers. As managers of some of Canada’s most northern adult and youth care facilities, we are a company built around helping people discover their greatness. 


As Assistant Program Manager, you will report directly to the Program Manager and support the day-to-day operations and administration of two residential care programs in Inuvik, NWT.


While not a comprehensive list, primary responsibilities will include:

  • Act as a role model amongst the team
  • Support the recruitment and selection process for staff positions
  • Assist in preparing staff schedules and reviewing payroll
  • Be involved in the lives of the clients as an active participant, role model and advocate
  • Ensure protocols are being followed by the team
  • Perform and monitor daily reporting
  • Ensure regular implementation of structured recreational and leisure time activities
  • Create and maintain community and cultural connections
  • Communicate regularly with the head office to discuss status of clients and program
  • Provide an overview of the program to new clients and their families
  • Assist in the facilitation of training and professional development opportunities to enhance staff’s professional capacity
  • Participate in rotating on-call support schedule
  • Take on Acting Program Manager duties when PM is away from program or on vacation

Skills & Abilities:

Your current/former colleagues would describe you as having the following skills and abilities:

  • Strong people management and supervision skills
  • Resilient and independent with a good-natured approach to life
  • Strong organizational and administrative skills
  • Strong time management skills and strategic thinking ability
  • Effective and supportive communication skills
  • Experienced in case management and crisis de-escalation
  • Creative and great problem-solver
  • Experienced in human services documentation and reporting standards
  • Demonstrated ability to create and facilitate activities and programming
  • Able to use technology in support of learning and delivery of program services
  • The ability to ensure client confidentiality and maintain a non-judgmental approach
  • Knowledge of Inuvailuit and Gwich’in culture is an asset
  • An understanding of the intergenerational and gendered impacts of residential schooling
  • Ability to participate as a member of a multidisciplinary, integrated team environment
  • Ability to function effectively and maintain clear boundaries in a residential treatment environment serving clients with complex needs


  • Two (2) years’ experience in a supervisory capacity in a complex care or human services environment
  • Completion of a degree or diploma in a health care or human services or related discipline
  • Valid NVCI, CPR, First Aid, ASIST, WHMIS, Food Handler’s certification, and restriction-free Driver’s license
  • Successful candidates are responsible for providing a clear criminal record check, vulnerable sector screening, up to date immunization record including proof of full Covid-19 vaccination, as well as clear tuberculosis skin test.

Employment Specifics

  • 40 hours per week
  • Rotational on-call support
  • Health benefits plan

More About Us

Shift is a specialized care agency, founded in 2011. Our team manages complex care facilities for adults and youth in some of Canada’s most remote locations. With a focus on helping people discover their greatness, we blend cultural and on-the-land opportunities with experiential learning and trauma-informed care.